Terms and Conditions & General Terms of Sales

1. Company Information

This website www.visisupport.be

is operated by Visi Support, established in Brussels, Belgium.

For any inquiries, Visi Support can be contacted at [email protected].

2. Scope of Application

These Terms and Conditions govern all access to, use of, and transactions conducted through the website, as well as all services, offers, quotations, sales, and contracts provided by Visi Support, unless expressly agreed otherwise in writing.

By accessing the website or engaging Visi Support’s services, the client agrees to be legally bound by these Terms.

3. Services

Visi Support provides professional services including, but not limited to:

IT support and technical assistance

Website design, development, and hosting

Graphic design, branding, and visual communication

Digital consulting and related services

Services are provided on a best-effort basis and subject to availability.

4. Disclaimer – IT & Digital Services

Although Visi Support applies reasonable care, skill, and industry standards, no guarantee is given that services will be uninterrupted, error-free, or fully secure.

Visi Support shall not be liable for:

Cyber incidents, hacking, malware, or force majeure events

Third-party software, plugins, hosting providers, or platforms

Data loss where the client has not maintained adequate backups

Unless otherwise agreed in writing, clients remain responsible for data backups.

5. Quotations, Orders & Acceptance

All quotations and offers are non-binding unless explicitly stated otherwise.

An order or service request becomes binding only after written confirmation by Visi Support (email, invoice, contract, or proposal).

6. Prices, VAT & Sales Conditions

All prices are expressed in EUR (€) and are exclusive of VAT, unless expressly stated otherwise.Visi Support reserves the right to modify prices, services, and offers at any time prior to acceptance of an order.

7. Invoicing & Payment (Belgian Law)

Invoices are payable within the term indicated on the invoice, unless otherwise agreed in writing.

In accordance with Belgian law:

Late payments may incur statutory interest

A fixed administrative or recovery fee may apply

Continued non-payment may result in suspension or termination of services

All costs related to debt recovery shall be borne by the client.

8. Consumer Rights (B2C – Belgium & EU)

Where the client qualifies as a consumer under Belgian and EU law, consumer protection legislation applies.For distance or online contracts, consumers may have a 14-day right of withdrawal, unless:

The service has already been fully performed, or

The consumer expressly waived the right of withdrawal

9. Business Clients (B2B)

For professional or business clients, all agreements are governed by Belgian commercial law.Any invoice dispute must be submitted in writing within 8 calendar days of receipt. Failing this, the invoice shall be deemed accepted.

10. Cancellation & Termination

Visi Support may suspend or terminate services without notice in case of:

Breach of contractual obligations

Non-payment

Misuse or unlawful use of services

Fees already paid are non-refundable unless otherwise agreed.

11. Intellectual Property

All content, designs, source code, graphics, logos, and materials are the exclusive property of Visi Support unless otherwise agreed in writing.

No transfer of intellectual property rights occurs unless expressly stated in a separate agreement.

12. Limitation of Liability

To the maximum extent permitted by Belgian law, Visi Support’s liability is limited to the amount invoiced for the relevant service.

Visi Support shall not be liable for indirect, incidental, or consequential damages, including loss of profit or data.

13. Third-Party Services

Visi Support shall not be responsible for third-party platforms, hosting providers, payment processors, or external tools used in connection with the services.

14. Governing Law & Jurisdiction

All agreements, sales, and disputes are governed exclusively by the laws of Belgium.

The competent courts of Belgium shall have exclusive jurisdiction.

Privacy & Cookie Policy

15. GDPR Compliance

Visi Support processes personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Belgian legislation.

16. Personal Data Collected

Data may include:

Name, email address, phone number

Business information

IP address and technical data

Information submitted via forms or email

17. Purpose & Legal Basis

Personal data is processed for:

Service delivery and communication

Contractual performance

Legal obligations

Legitimate business interests

18. Data Retention & Security

Personal data is retained only as long as necessary.

Appropriate technical and organizational security measures are implemented to protect personal data.

19. Data Sharing

Personal data is not sold. Data may be shared only when legally required or with trusted service providers under confidentiality agreements.

20. Data Subject Rights

Users have the right to access, rectify, erase, restrict, or object to processing of their data.

Requests can be sent to [email protected].

21. Cookies

This website uses cookies for functionality, analytics, and performance. Users may manage cookie preferences through browser settings.

22. Policy Updates

Visi Support reserves the right to update these policies at any time. Changes take effect upon publication.